Author: Government recordkeeping

The PROV Appraisal and Documentation Team invites stakeholders to review a new draft Retention and Disposal Authority (RDA) for records of Complaint Handling Functions.

The aim of the RDA, once issued as a Standard, is to specify records required as State Archives and to provide for the lawful disposal of records not required permanently after specified periods.

This RDA will apply to agencies that perform complaint management and resolution as part of their core functions. It covers records related to complaint handling functions and investigations and inquiries functions administered by these agencies. The draft RDA is available below, along with a brief report outlining the background, scope and appraisal recommendations:

In addition, a full appraisal report is available upon request.

We would appreciate feedback on the following:
•    are the retention periods reasonable?
•    is the language used in the RDA clear enough?
•    can you identify any gaps in the RDA coverage?

Please provide any feedback to by COB Wednesday 5 May 2021.