Last updated:

December 16, 2022

 

RDA expiry date: 31/12/2023

 

This retention and disposal authority covers records documenting the function of investigating complaints about Victorian government departments, most statutory authorities and local government.

Functions in PROS 05/01:

  • ENQUIRIES AND COMPLAINTS MANAGEMENT
  • COMPLIANCE MONITORING
  • PARLIAMENTARY REFERRALS
  • DELEGATION MANAGEMENT.

 

Keywords: complaints, investigations, ombudsman.

 

Aboriginal and Torres Strait Islander Peoples should be aware the collection and website may contain images, voices and names of deceased persons.

Material in the Public Record Office Victoria archival collection contains words and descriptions that reflect attitudes and government policies at different times which may be insensitive and upsetting.

PROV provides advice to researchers wishing to access, publish or re-use records about Aboriginal Peoples.

Learn more