PROS 10/10 G3 Key Performance Indicators Guideline explains how to develop and use Key Performance Indicators (KPIs) for records management. It is based on a number of methodologies for developing KPIs in general which were then amalgamated and tailored for records management.
This guideline provides basic information regarding what KPIs are, sets out an approach for developing KPIs and suggests specific techniques related to grouping KPIs once formulated. A number of example KPIs are listed that may be chosen from, used, modified, and expanded upon by agencies for their own circumstances. The examples represent a starting point and are by no means exhaustive.