Last updated:

January 20, 2017

Have some questions about government recordkeeping? Want to provide some feedback to Public Record Office Victoria (PROV) Government Services?

Browse these common queries below.

Common queries from government agencies

Have you looked at our A-Z of recordkeeping topics?

Have you referred to our Transferring records to PROV or How long should records be kept pages?

Have you searched for PROV Standards and Retention and Disposal Authorities in our Document Library?

If you can’t find the information you require on our website please contact us via our online enquiry form.

Please fill out our feedback survey.

Also see our Service Charter which sets out our service standards and time frames and our complaints management process.


Have you read our guide on ordering and collecting government records?

If you can’t find the information you require please contact our Records Issues Office at

Please read our Government Services Program Statement which sets out the range of services that our clients and stakeholders can expect from the PROV Government Services.

You can keep up to date with the latest PROV government recordkeeping news by:

PROV also regularly hosts a Records Management Network (RMN) forum event for records professionals across the Victorian Public Sector.

Subscribe to the RMN mailing list here.