For our Reading Room opening hours, closures and addresses scroll to the bottom of this page.
Copy requests can be placed in person at our Reading Rooms, or online.
• Step 1: You must order the record under your own user account first, so we can retrieve it from storage. You can order the record and create an account (if you don't have one) through our online catalogue.
• Step 2: Write down the citation details (e.g. VPRS 1163/P1, Unit 744, 1883/291).
• Step 3: Submit an online form to request a record to be copied.
• Step 4: We'll then contact you with the next steps including how much your request will cost.
From there, the copying process can take up to 25 working days, and we will only contact you if there is a problem. So if you haven't heard from us, sit tight - your copies are on the way!
The copying services page has more information on what we offer, including fees for this service.
A small number of probates from early 2017 are in the collection - you can search for the records on PROV’s index to wills and probate.
Otherwise, these records can be requested from the Supreme Court.
For 1923 or earlier, start with PROV's indexes to shipping lists. For 1924 and later, contact the National Archives of Australia.
You can download for free a copy of the shipping or passenger list from Ancestry on the computers in our public reading room and then print it out.
Go to our Getting Started page and our Frequently Asked Questions pages.
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Password Reset Form – Request a password reset or to obtain your UserID. If you are from a Government agency please contact us directly via recordsissuesoffice@prov.vic.gov.au |
You can provide feedback via our quarterly visitor satisfaction survey. These survey results help us improve our services in the Reading Room and online. The survey only takes five minutes to complete. Fill out the survey.
Enter the person’s name into PROV’s index to coronial investigations conducted by the Melbourne Coroner. They are also referred to as Body Cards.
This is our new website. Please help us improve it by sending your feedback to feedback@prov.vic.gov.au.If possible please include a link to any specific page you may be referring to.
The Public Works Department (VA 669) was responsible for the design, construction and maintenance of Victorian Government buildings such as schools, mental hospitals, government offices and other public buildings. PROV holds the plans created by the Public Works Department and its successor agency, the Building Services Agency (BSA). The drawings date from 1853 to 1998 and are a valuable resource for researching a range of properties in Victoria.
Next steps: As the plans are not available to view online, you will need to order the relevant plan and view at the Victorian Archives Centre Reading Room.
Step 1. Find the the record(s) on the topic page Public Works Department plans
Step 2. You will be directed to the catalogue to order, or you will be directed to a copy of the plans on the microfilm listings page.
Note: If you would like to order many copies at once, the fastest method is to search on the microfilm listings page here.
Have you looked at our A-Z of recordkeeping topics?
Have you referred to our Transferring records to PROV or How long should records be kept pages?
Have you searched for PROV Standards and Retention and Disposal Authorities in our Document Library?
If you can’t find the information you require on our website please contact us via our online enquiry form.
Please fill out our feedback survey.
Also see our Service Charter which sets out our service standards and time frames and our complaints management process.
Have you read our guide on ordering and collecting government records?
If you can’t find the information you require please contact our Records Issues Office at recordsissuesoffice@prov.vic.gov.au.
Please read our Government Services Program Statement which sets out the range of services that our clients and stakeholders can expect from the PROV Government Services.
You can keep up to date with the latest PROV government recordkeeping news by:
PROV also regularly hosts a Records Management Network (RMN) forum event for records professionals across the Victorian Public Sector.
Subscribe to the RMN mailing list here.
If you'd like to volunteer with us there are ongoing projects which you may wish to help us with. We do require volunteers to have a basic understanding of computers in order to assist us with the projects that are currently underway.
Before contacting us read our volunteers information page.
Read about our current volunteer projects.
Journalists please contact Tara Oldfield at media@prov.vic.gov.au or on 0418 698 364.
See the address, a map and public transport directions to our Reading Room in North Melbourne via this link or for other regional offices look to the bottom of this page. Free parking is available.
Researchers who have ordered records can make photographic copies of those records using their own digital cameras or our cameras accessible in the Reading Rood. Each record must be listed on a copyright declaration form available in the Reading Room. The completed form is then submitted to the copy desk.
Note: The use of personal equipment such as USB drives and external hard disk drives on IT systems and resources (including computers, digital cameras and scanners) provided for public use in the Reading Room is undertaken entirely at the user’s own risk. PROV does not accept any responsibility for any loss, damage or data corruption incurred as a result of the use of its IT systems or resources.
Media producers who wish to take photos of the Reading Room as a whole, or film in the space, must contact our communications team via media@prov.vic.gov.au outlining their photography/filming request. Note: we don't allow shoots in Reading Room hours as this would disturb researchers who may not want to be photographed/filmed. However out of hours arrangements can be made to accommodate most requests.
At the bottom of our Contact us page you will find the opening hours for our North Melbourne, Ballarat and Bendigo Reading Rooms. Visit the webpages of the Geelong Heritage Centre and Beechworth’s Robert O'Hara Burke Museum for details on accessing public records at their Reading Rooms.
When you visit one of our Reading Rooms you will be asked to sign in and place your belongings in a locker (secure lockers are available at our reading rooms)
Please email us your enquiry using this online contact form before contacting us by phone.
T: +61 3 9348 5600
F: +61 3 9348 5656
P: PO Box 2100, North Melbourne, VIC 3051
The hearing and speech impaired can reach us through the National Relay Service relayservice.com.au
TTY users: 1800 555 677 then ask for 1800 657 452.
Speak and Listen users: 1800 555 727 then ask for 1800 657 452.
Internet relay users: www.iprelay.com.au/call/index.aspx then ask for 1900 657 452.
Public Record Office Victoria (PROV) has Reading Room locations at North Melbourne and Ballarat, and we support regional archives which hold public records - in particular at Bendigo and Geelong. In most cases it may be faster to visit a local Reading Room and ask our staff for assistance in researching our online catalogue and retrieving physical records to view.
Information on building accessibility can be found here.
PLEASE NOTE: The City of Ballarat has advised us that the library/civil hall carpark will be closed for 18 months. There is 2-3 hour street parking nearby or $9 all-day parking at Central Square.
Closed on public holidays.
