Last updated:

August 26, 2021

 

RDA expiry date: N/A; current until revoked

 

The retention and disposal authority covers the functions of managing complaints and enquiries from the public, service providers, or other organisations, and conducting investigations and inquiries. It was developed for use by agencies that perform complaint handling as a major function.

Functions in PROS 21/04:

  • COMPLAINTS AND ENQUIRIES MANAGEMENT
  • INVESTIGATIONS AND INQUIRIES

 

Keywords: complaint, enquiry, inquiry, investigation.